Statement of Warranty
CaDan Statement of Warranty
All new CaDan Custom Computers with an Operating System installed by CaDan Certified Technicians are furnished with Limited Warranties on parts and labor as follows:
- Five (5) Year Major Component Limited Warranty on the following parts; Processor and Fan, Internal Hard Drive, Motherboard, and Memory.
- One (1) Year Minor Component Limited Warranty on the following Parts; Case, Power Supply, CDROM/DVD/CDRW/DVDRW, Floppy Drive, Modem, Network Card, Keyboard, Mouse, Speakers, Sound Card, and any other Miscellaneous minor components not covered by the five year warranty.
Terms & Conditions:
In the event of equipment failure (verified by CaDan Corp.), CaDan Corporation will provide new or like new (at our discretion) parts and any necessary labor free of charge to the original owner of the above stated equipment. As changes in technology occur, CaDan Corporation may not have the ability to replace parts and/or accessories to original specification. In such cases, current technology that meets or exceeds the original specifications will be provided. Any individual manufacturer warranties on parts or accessories included in the original equipment can and will be used by CaDan Corporation in order to fulfill the above stated warranty.
Exclusions & Limitations:
- The included warranty is provided on equipment we build, integrate, and sell under the CaDan name. Warranty on this equipment does not cover monitors, as they provide a separate, individual warranty.
- This warranty is non-transferable, and terminates if equipment is resold, or remanufactured in anyway excluding Authorized Distributors and Resellers for CaDan Corporation.
- As repair time is variable and dependent on parts availability; we are not responsible for delays in the repair of equipment that is beyond our control. CaDan Corporation is not responsible for any lost revenue, time or inconvenience due to such delays that are beyond our control.
- The duration of this warranty is from original date of sale, and does not in any way "extend" any warranty that may already be included with the original equipment sold.
- This warranty does not cover any "acts of God" or unavoidable natural disasters including but not limited to floods, storms, lightening, etc.
- This warranty does not cover theft, vandalism, or any other damaging act perpetrated by the intent of a third party.
- Due to the complexity of the warranted equipment, any service or repair done by the original owner, or any third party cannot be covered.
- CaDan Corporation cannot be held liable for any data loss incurred from the failure of parts or equipment.
- Any damage resulting from third party software and/or hardware not installed by CaDan will not be covered under the above stated warranty.
- CaDan Corporation is NOT responsible for any intentional or accidental abuse, misuse, or neglect incurred on the original warranted equipment, and shall as determined by us, void the warranty. Furthermore, any failures or repairs resulting from the negligence to perform preventative maintenance will not be covered.
- Any and all shipping cost incurred for return of the defective product to CaDan is the sole responsibility of the owner.
CADAN ONE YEAR ON-SITE WARRANTY
The One Year On-Site Labor Warranty is available by purchase only, and is intended to supplement, but not replace existing warranties. Parts repair or replacement will be covered under the Standard CaDan and Manufacturers Warranty.
Terms & Conditions:
Cost of the One Year On-Site Labor Warranty is ten (10) % of the purchase price of the equipment covered.
On-Site Labor Warranty Service is provided within the Seven (7) County Metro Area as follows:
- Within 24 hours of your call, excluding weekends and holidays, a field service technician will contact you directly to make an appointment to repair or replace the defective equipment.
- On-site service shall be performed from the period of 8:00 AM to 5:00PM, Monday - Friday, excluding holidays observed by CaDan Corporation.
Exclusions & Limitations:
- The included warranty is provided on equipment we build, integrate, and sell under the CaDan name. Peripherals such as printers or monitors are not included.
- On-Site Labor Warranty must be purchased within 30 days of equipment purchase.
- The duration of this warranty is one year from the date of purchase of the On-Site Labor Warranty.
- This Warranty is limited to the original equipment and software sold by CaDan Corporation as spelled out in the On-Site Labor Service Contract. Any service or repair accomplished by the original owner, or any third party (excluding Authorized Distributors and Resellers for CaDan Corporation) cannot be covered.
- This warranty is non-transferable, and terminates if equipment is resold, or remanufactured in anyway excluding Authorized Distributors and Resellers for CaDan Corporation
- As repair time is variable and dependent on parts availability; we are not responsible for delays in the repair of equipment that is beyond our control. CaDan Corporation is not responsible for any lost revenue, time or inconvenience due to such delays that are beyond our control
CADAN WORKMANSHIP WARRANTY
All service and assembly work accomplished by the CaDan Corporation is covered by a 90-day Limited Workmanship Warranty. This includes computer buildups without an operating system installed. All parts installed by CaDan are covered by the manufacturers warranty.
Terms & Conditions:
A Workmanship Warranty covers equipment failure due to defective workmanship (verified by CaDan Corp.). CaDan Corporation will provide the necessary labor free of charge to the original owner of the above stated equipment.
As changes in technology occur, CaDan Corporation may not have the ability to replace parts and/or accessories to original specification. In such cases, current technology that meets or exceeds the original specifications will be provided. Any individual manufacturer warranties on parts or accessories included in the original equipment can and will be used by CaDan Corporation in order to fulfill the above stated warranty.
Exclusions & Limitations:
- This warranty is non-transferable, and terminates if equipment is resold, or remanufactured in anyway excluding Authorized Distributors and Resellers for CaDan Corporation.
- As repair time is variable and dependent on parts availability, we are not responsible for delays in the repair of equipment that is beyond our control. CaDan Corporation is not responsible for any lost revenue, time or inconvenience due to such delays that are beyond our control.
- The duration of this warranty is from the date of the completed repair or original date of sale for a partial build.
- CaDan Corporation cannot be held liable for any data loss incurred from the failure of parts or equipment. The customer is responsible for backing up the data on the hard drive.
- Any and all shipping cost incurred for return of the defective product to CaDan is the sole responsibility of the owner
People, products and performance. That's the CaDan Advantage!
Phone: 651-456-5760